Credit Collection and Recovery Skills Level 1(6 hours)
Objective
This workshop aims to be a performance enhancer for new joiners and vintage professionals and enable them to take on challenging roles with ease. Will equip participants with skills and competencies required in the new normal to engage with clients with conviction and build their confidence throughout the journey of the Collection & Recovery Process
Topics Covered
➱ Build a Growth Mindset while dealing with NPA clients
➱ Maximize Communication Impact
➱ Work with Emotional Intelligence to connect with NPA customers
➱ Develop Conflict Resolution in a manner that results in Win-Win situations
➱ Handle different and difficult situations in collections and recovery with mindfulness of personality types.
➱ Apply the process of strategic thinking in their roles of collection
➱ Legal training (legal aspects of account turning NPA)
Target Audience
➱ BFSI/NBFC/MFIs Professionals in Collection Management
➱ New joiners
➱ Budding Collection & Recovery managers
➱ Lateral Job Seekers from other verticals
➱ Risk management professionals
➱ Professionals aspiring to shift to Collections & recovery Management
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