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Course overview
Objective
This program will enable learners to set and manage expectations of their stakeholders, ensure gaps and grey areas are reduced to a minimum. This will keep a check on the customer satisfaction index and have a direct impact on NPS for organizations
Topics Covered
➱ Importance of communicating with Clients
➱ Tools & Techniques of Follow Up
➱ Manage difficult and irate clients
➱ Build one's EQ scores to withstand customer handling pressures
Target Audience
➱ New joiners and junior Customer Service Professionals across industries and sectors
➱ Young BFSI/NBFC/MFIs professionals in customer-facing roles
➱ Relationship Managers & Wealth Manager
➱ Aspirants for above roles
➱ Organizations looking to train their workforce on Customer Expectation
What will I learn?
- Will manage customer expectations and create service wows
- Learners will utilise powerful follow up tools and organisers, avoid missing timelines and service delays
- Understand how one's own Emotional Intelligence helps in managing self and customers
Program Highlights
- Case Studies
- Situations & Discussions
- Experiential Learning
- Live lecture by subject expert
- Participants join from their location
- Real-time Q&A session
- Live Chat facility for having individual /group conversations
Duration for this course
4 HRS
Customer Expectation Management Program - Level 2
0 Lessons
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About instructor
Wagons Education
Wagons Education is one of India’s finest marketplace engaged in human capital training and development. A premier organization delivering high quality learning solutions to corpor...Read more
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