Design Thinking for Customer Centric Innovation (6 hours)
Batch 1 : 9th Oct (Sun : 10am - 1pm, 2pm - 5pm)
Batch 2 : 16th Oct (Sun : 10am - 1pm, 2pm - 5pm)
Batch 3 : 23rd Oct (Sun : 10am - 1pm, 2pm - 5pm)
Batch 4 : 30th Oct (Sun : 10am - 1pm, 2pm - 5pm)
Objective
Challenges like the expansion of global transactions demand multidimensional solutions and require more than just basic applications of current products and services. This is where design thinking comes into action and an understanding of Design thinking strategies and framework application will help business leaders to reorient with the changing and complex dynamics.
Topics Covered
➱ 5W 1 H of Design Thinking
➱ Definition and Expansion
➱ Design Thinking Framework - Stanford School
➱ Brain Storming Rules
➱ Competency Framework - 7 Competencies
➱ Design Thinker Doer - Skills & Goals
➱ IDEO Consulting Framework
➱ Design Thinking Tools- Mindmapping etc
➱ Customers/Stakeholders Journey Mapping
➱ Value Chain Analysis
➱ Practitioner Assessment
Target Audience
➱ Senior Business Leaders
➱ Decision Makers
➱ Vertical Heads
➱ CHROs, L&D Heads
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