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Customer Complaints and Escalation Management Program

Objective
This program will help learners is upskilling themselves to handle demanding and difficult customers with empathy and patience. Also, developing a mindset that problems bring opportunities and complaints opens the door for long rewarding association with clients.

What will you/your team member learn

  • Importance of TAT and consequences of non-adherence
  • How to be Hallmark Service Champions?
  • Managing difficult and irate clients
  • Importance of communicating with clients
  • Discover Organizational Escalation Matrix

Who should enrol

  • Customer Service Professionals across industries and sectors
  • BFSI/NBFC/MFIs professionals in customer-facing roles
  • Branch Managers, Unit Heads & Territory Heads
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Wagons Executive Education





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