Retail Banking Program

Objective
This course will give an overview of the macro and micro impact of a bank, on the nation and its people. How banks earn money while managing risk, the evolution of new age products and services, and, how regulations are imperative for the right outcome.

What will you/your team member learn

  • Get an overview of the Banking Industry
  • Lifecycle of Retail Products & Services: Assets & Liabilities
  • How Customer Service & Sales impact revenue and are interlinked
  • Essentials of Relationship Management
  • Regulatory Aspects of the Banking Business
  • Delivery Channels available to customers

Who should enrol

  • Branch Banking Staff
  • Customer Service Executives
  • Personal Bankers
  • Tellers
  • Students and Professionals looking to develop their knowledge about Banking
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Wagons Executive Education





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