This program will enable learners to set and manage expectations of their stakeholders, ensure gaps and grey areas are reduced to a minimum. This will keep a check on the customer satisfaction index and have a direct impact on NPS for organizations.
What will you/your team member learn
Importance of communicating with Clients
Tools & Techniques of Follow Up
Manage difficult and irate clients
Build one's EQ scores to withstand customer handling pressures
Who should enrol
Customer Service Professionals across industries and sectors
BFSI/NBFC/MFIs professionals in customer-facing roles
Write a public review