Customer Service Excellence Program

Objective
This program will act as a catalyst for learners to imbibe a service excellence mindset and focus on customers' delight. Equip them with skills to engage mindfully and wholeheartedly with clients, take complete ownership and become champions of World Class Customer Service. Practice techniques to garner customers' attention, be solution providers and make clients, protagonists of their lives.

What will you/your team member learn

  • Adopt the growth mindset of Chasing Service Excellence and impact of Service to Sales
  • New age skills and competencies required to engage with/manage clients with conviction
  • Contemporary techniques to approach clients with impactful conversation starters
  • Learn about rapport builders and garner Client's time and attention in 30-60 seconds
  • Sharpen the Saw: what does it mean and how to achieve essential skills to achieve 4Cs of Relationship
  • Understand and Deal with Different Customers and Personality Types

Who should enrol

  • Customer Service Professionals across Industries
  • Contact Centre Employees across industries: KPO/BPOs
  • Branch Sales Managers /Unit & Territory Heads
  • Professionals in Customer-Facing Roles
  • Tellers/ RMs/ Operation team/ Service team
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Wagons Executive Education





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