Stakeholder's Expectation Management Program

Objective
This program will enable learners to set and manage the expectations of their stakeholders: internal as well as external, ensure gaps and grey areas are reduced to a minimum. This will keep a check on the stakeholders' satisfaction index and have a direct impact on NPS for organizations as well plus attrition rates.

What will you/your team member learn

  • The Importance of Communicating with Clients
  • Use 8Cs of Communication to effectively solve concerns & queries
  • Digital Tools & Techniques of Daily Follow Up: CRMs etc.
  • Manage difficult and irate clients using Aristotle's LEP
  • Build one's EQ scores to withstand customer handling pressures

Who should enrol

  • Customer Service Professionals across industries and sectors
  • BFSI/NBFC/MFIs professionals in customer-facing roles
  • Branch Managers, Unit Heads & Territory Heads
  • Relationship Managers & Wealth Managers
  • HR Professionals
  • Team leaders
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