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Course overview
Objective:
This workshop aims to be a performance enhancer for new joiners and vintage professionals and enable them to take on challenging roles with ease. Will equip participants with skills and competencies required in new normal to engage with clients with conviction and build their confidence throughout the journey of Collection & Recovery Process
Topics Covered:
➱ Build Growth Mindset
➱ Maximize Communication Impact
➱ Working with Emotional Intelligence
➱ Develop Conflict Resolution
➱ Understand and Deal with Different Stakeholders, Situations, and Personality Types
➱ Negotiation Fundamentals- 5W 1H, Principles, Techniques, and Gambits, Styles and Approache
➱ Problem Solving & Strategic Thinking
➱ Legal training (legal aspects of account turning NPA)
Target Audience:
➱ BFSI/NBFC/MFIs Professionals in Credit Collection Management
➱ Budding Collection & Recovery managers
➱ Lateral Job Seekers from other verticals in BFSI/NBFCs/MFIs
➱ Risk management professionals
➱ Professionals aspiring to shift to Collections & recovery Management
What will I learn?
- Adopt the growth mindset of learning new skills, tabling concerns and building new competencies.Foster an environment where customer can trust and foster openness.
- Apply 8Cs of effective communication for result-oriented engagement. Implement Variation in Communication Styles based on customer types. Communicate Assertively with NPA customers who lack willingness to repay.
- Practice higher levels of EI and apply its components in managing self and various customers towards a result-oriented outcome
- Orient self with the various conflict management styles and use them as situation demands.
- Understand why people may react differently, behave differently, and see things differently from others in the same situation. Handle different and difficult situations in collections and recovery with mindfulness of personality types.
- Be aware of and differentiate between three basic styles: Assertive (aggressive), Accommodator (relationship oriented) and Analyst (conflict avoidant)
- Apply the process of strategic thinking in their roles of collection
1. Differentiate between stressed asset management and non-performing asset (NPA) management
2. Treat them in accordance with regulatory and tribunal norms.
3. Understand NPA impact and how it's managed through securitization - Early warning signals and predictive modelling and analytics
Program Highlights
- Discussion
- Live lecture by subject expert
- Participants join from their location
- Real-time Q&A session
- Live Chat facility for having individual /group conversations
- Graphs and charts explained by the expert on the whiteboard
Duration for this course
12 HRS
Chasing Excellence- Skill Journey for Collection & Recovery
0 Lessons
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Updated Fri, 24-Jun-2022
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₹9999
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Updated Fri, 24-Jun-2022
0
₹9999
₹4999
About instructor
Kavita Jalan
Kavita Jalan - (Review & Feedback Course)Behavioral Trainer & Leadership CoachKavita is an accomplished behavioral trainer cum leadership coach with over 15 years of experience. An...Read more
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