Objective:
An action-oriented program that will chisel learners' service orientation and help them understand the significance of S2S, Service to Sales culture at their workplace. As well as give an understanding of how championing client delight helps in customer retention and in building a high satisfaction index, thereby impacting revenue.
Topics Covered:
➱ Shift of focus from service to Sales
➱ AIDA Model
➱ Art of Probing & Active listening in Building relationships
➱ Client engagement role for influencing deep positive client relationship and engagement
➱ 4 Cs of Relationships
Target Audience:
➱ Sales & Service Professionals across industries and sectors
➱ BFSI/NBFC/MFIs professionals in customer-facing roles
➱ Relationship Managers & Wealth Managers
➱ Branch Managers, Unit Heads & Territory Heads
What will I learn?
- Understand the powerful impact and Techniques of S2S
- Importance and Enablers for Deep Client Engagement
- Discover best practices for maximizing share of wallet
- Build essential Skills to achieve 4Cs of Relationship
- Case Studies
- Situations & Discussions
- Experiential Learning
- Live lecture by subject expert
- Participants join from their location
- Real-time Q&A session
- Live Chat facility for having individual /group conversations
- Graphs and charts explained by the expert on the whiteboard
- Presentation and case studies shared by the trainer
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