Design Thinking for Customer Centric Innovation

Design Thinking for Customer Centric Innovation (6 hours)

Advanced 5(187 Ratings) English
Facilitated by Wagons Education
Last updated Sat, 30-Jul-2022
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Course overview

Objective

Challenges like the expansion of global transactions demand multidimensional solutions and require more than just basic applications of current products and services. This is where design thinking comes into action and an understanding of Design thinking strategies  and framework application will help business leaders to reorient with the changing and complex dynamics.


Topics Covered

➱ 5W 1 H of Design Thinking

➱ Definition and Expansion

➱ Design Thinking Framework - Stanford School

➱ Brain Storming Rules

➱ Competency Framework - 7 Competencies

➱ Design Thinker Doer - Skills & Goals

➱ IDEO Consulting Framework

➱ Design Thinking Tools- Mindmapping etc

➱ Customers/Stakeholders Journey Mapping

➱ Value Chain Analysis

➱ Practitioner Assessment


Target Audience

➱ Senior Business Leaders

➱ Decision Makers

➱ Vertical Heads

➱ CHROs, L&D Heads

What will I learn?

  • By applying this framework, leaders can address everyday business problems and challenges and gain a competitive edge
  • Explore new alternatives,find new ways for tackling problems
  • Reframe problems in human-centric ways
Program Highlights
  • Case Studies/ Caselets/ Best Practices
  • Situations & Discussions
  • Experiential Learning
  • Live lecture by subject expert
  • Participants join from their location
  • Real-time Q&A session
  • Live Chat facility for having individual /group conversations
Duration for this course
6 HRS
Design Thinking for Customer Centric Innovation
0 Lessons
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About instructor

Wagons Education

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Wagons Education is one of India’s finest marketplace engaged in human capital training and development. A premier organization delivering high quality learning solutions to corpor...Read more
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